All warranty plans apply to products purchased through Noble Idea Solution. They do not extend to any product which has been subjected to abuse, misuse, neglect, improper hardware or software installation or configuration, improper handling or storage, damage caused by natural or manmade disasters, or any damage due to but not limited to:
Refund and Return Policy of Noble Idea Solution
All purchases are final after signing the contract.
Limited refunds are available up to 30 days after the order has been shipped only if the items are defective or the customer decides to not receive a replacement for the product.
Product warranties are provided by their respective third party manufacturers. Thus, the options of exchange or replacement for a given product are offered by these respective companies to you. Noble Idea Solution is only an authorized distributor of the products available on our website.
All hardware products’ warranty service options are limited to repair or replacement of the product. If any specific agreement has been stipulated between Noble Idea Solution and the Customer, the sale of products and services by Noble Idea Solution shall be exclusively governed by these General Terms and Conditions. Any changes, amendments, exceptions and/or deletions may only be made in writing and shall be expressly approved by Noble Idea Solution.
Standard Warranty Coverage
Noble Idea offers its customers several options in the repair or exchange process to get their hardware up and running. Should a product be found to have a manufacturing defect, the third party manufacturer will repair or replace it with a functionally equivalent unit using one of the following methods:
The customer shall ship the faulty product to a specified, authorized repair depot. The customer will then receive the repaired/replaced product within 7 business days from the date the repair depot originally received the faulty product. Expedited return shipment is available at the customer’s expense.
2-Day Advance Exchange
The third party manufacturer will provide a replacement product sent prior to receiving the faulty unit sent by 2-day shipping. A credit card must first be authorized for up to the full retail value of the product. This authorization will then be removed upon receiving the defective product. The defective or faulty product MUST be received within ten (10) business days. If the unit is returned within the proper time allowances, no charges will be finalized to the authorized credit card. If the product is not received within 10 business days, the credit card will be charged for the amount authorized. This method is only available in North America.
Overnight Exchange Warranty Service Upgrade
Only available in North America. This service upgrade can be purchased from Noble Idea Solution within 30 days of the purchase of the original product. If purchased, should a product be defective, the brand seller will repair or replace it with a functionally equivalent unit using the customer’s choice of one of the following options:
Overnight Advance Exchange
The third-party manufacturer will provide a replacement product sent prior to receiving the faulty product using Overnight Shipping. A credit card must first be authorized for up to the full retail value of the product. This authorization will then be removed upon receipt of the defective product. The defective or faulty product MUST be received within ten (10) business days. If the unit is returned within the proper time allowances, no charges will be finalized to the authorized credit card. If the product is not received within 10 business days, the credit card will be charged for the amount authorized.
Overnight Standard Exchange
If credit card authorization is not available to the customer, the third party manufacturer will issue a ground call tag for the customer to return the defective unit. Once the unit is received at an authorized repair facility, a replacement will be sent via Overnight Shipping. With the purchase of an Overnight Exchange, the third party manufacturer also provides its customers with a one time use Accidental Damage coverage. This Accidental Damage Coverage covers unintentional damage that results from: liquid spills; electrical surges; and breakage due to drops, falls, or other collisions. Damage not covered by this coverage includes: damage in a fire, intentional damage, stolen and consumables such as batteries, ribbons, paper. Additionally, the third party manufacturer has the right to determine any damage to the unit as not covered under these terms and conditions.
Additional Terms and Conditions
2-Day Advance Exchange and Overnight Advance Exchange are not available for the following circumstances: